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Bossaller, J., Burns, C.S., & VanScoy, A. (2017). Re-conceiving time in reference and information services work: A qualitative secondary analysis. Journal of Documentation, 73(1).

VanScoy, A. (2016). Making sense of professional work: Metaphors for reference and information service. Library & Information Science Research.

VanScoy, A. & Fontana, C. (2016). How reference and information service is studied: Research approaches and methods. Library & Information Science Research, 38(2), 94-100.
VanScoy, A. (2016). Creating the future of reference service. In L.C. Smith & M. Wong (Eds.), Reference and Information Services: An Introduction (5th ed.) (pp. 837-851). Santa Barbara, CA: Libraries Unlimited.

VanScoy, A & Evenstad, S. B. (2015). Interpretative phenomenological analysis for LIS research. Journal of Documentation, 35(4), 272-278.







VanScoy, A. (2013) Fully engaged practice and emotional connection: Aspects of the practitioner experience of reference and information service. Library & Information Science Research, 35(4), 272-278.
  • Chosen as a Featured Article for the current awareness service Informed Librarian.
  • Want to read the paper? Email me!

VanScoy, A. (2012). Inventing the future by examining traditional and emerging roles for reference librarians. In M.L. Radford (Ed.), Leading the Reference Renaissance: Today's Ideas for Tomorrow's Cutting Edge Services (pp. 79-94). New York: Neal-Schuman.
Oakleaf, M. & VanScoy, A. (2010). Instructional strategies for digital reference: Making an impact on student learning. Reference & User Services Quarterly, 49(4), 384-394.
  • Listen to the Adventures in Library Instruction podcast about our study.
  • "I highly recommend this article as required reading for everyone who provides virtual reference service." - comment from a Kansas State Libraries blog for staff development
  • Still Learning Librarian reviews the study from the elementary teacher librarian perspective in her blog: "What is especially interesting about this article is the fact that specific scripts are provided to demonstrate how each type of strategy can be used in a real librarian–student transaction."
  • Read the paper.
  • Chosen for the RUSA/RSS Research & Statistics Committee's Reference Research Review 2010.

VanScoy, A. (2010). Reference librarians' personal theories of practice: A new approach to studying reference service. In M.L. Radford, & R.D. Lankes (Eds.), Creating the Reference Renaissance: Current & Future Trends (pp. 115-128). New York: Neal-Schuman.
Boyer, J., Sessoms, P., & VanScoy, A. (2009). Building LibraryH3lp. In Bridgewater, R. (Ed.), Instant Messaging Reference: A Practical Guide. Oxford: Chandos House.

VanScoy, A., & Oakleaf, M. (2008). Evidence vs. anecdote: Using syllabi to plan curriculum-integrated information literacy instruction. College & Research Libraries, 69(6), 566-575.
VanScoy, A., & Oakleaf, M. (2007). Effective instruction in the virtual reference environment. In J.M. Williams, & S.P. Goodwin (Eds.), Teaching with Technology: An Academic Librarian's Guide (pp. 47-61). Oxford: Chandos House.

VanScoy, A. (2006). Page Us: Combining the best of in-person and virtual reference to meet in-library patron needs. Internet Reference Services Quarterly, 11(2), 15-26.

Blessing, L., Letarte, K., & VanScoy, A. (2006). Making Peer Research Advisors a reality at NCSU Libraries. In B.I. Dewey, & L. Parham (Eds.), Achieving Diversity: A How-to-do-it Manual for Librarians (pp. 152-162). New York: Neal Shuman.

VanScoy, A., & Oakleaf, M. (2003). Online Privacy vs. enhanced virtual reference: What do patrons really want? Proceedings of the ACRL Eleventh National Conference, Charlotte, NC, 282-287.
Ciccone, K., & VanScoy, A. (2003). Managing an established virtual reference service. Internet Reference Services Quarterly, 8(1/2), 95-105.
Amy VanScoy, MLIS, PhD
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Amy VanScoy, MLIS, PhD

Assistant Professor
Department of
Library & Information Studies
Graduate School of Education
University at Buffalo

vanscoy @ buffalo.edu